Bạn tham khảo:

Dear Mr. or Mrs.

My name is Lichaeng.I am writing to look forward to the warranty for the mobile phone I bought two weeks ago from your store. The phone was deactivated after only one week of purchase and I have a valid replacement warranty for the phone. I hope you will replace it for me immediately.Two weeks ago I bought a new mobile phone from your authorized store. I have visited your store a few other times to buy different electronics. However, this time my experience was disappointing and quite angry because after only a week, the new phone did not follow my expectations.I immediately went to your store to explain the problem to the staff and returned it for a warranty. My counselor promised that 2- 3 days later would give me a new one. Unfortunately, a week has passed and of course I have not received a new phone. My order number is 99887 and I am attaching a copy of my bill.I hope that you will immediately consider this issue and try to resolve this issue. Your company should replace the phone or refund me.

I hope you receive this letter soon and guarantee me immediately

Best regards

Lichaeng

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