Q23: A. who

Q24: D. currently(adv): hiện tại

Q25: B. For example

Q26: B. characterized

Q27: B. individuals: cá nhân

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

Q28: A. The importance of experience to competitive advantage.

Dẫn chứng: As customers choose brands based on how they make them feel, rather than their actual products or services, there is an intrinsic advantage to those organizations who use designed experiences as a weapon to cut through the most competitive of markets.

Q29: B. customers 

Dẫn chứng: As customers choose brands based on how they make them feel, rather than their actual products or services, there is an intrinsic advantage to those organizations who use designed experiences as a weapon to cut through the most competitive of markets.
Q30: C. They were the trailblazers for the experience-oriented marketing strategy.

Dẫn chứng: For example, take Instagram and Twitter. These brands filled the demand for a whole new human experience that did not exist before the evolution of digital technologies enabled that. They were pioneers, and there were no established players to unseat
Q31: B. He maintains a healthy relationship of give and take.

Dẫn chứng: His neobank is working to solve customers' problems more holistically. Bell said, “It’s significantly harder work and takes more time to become a bank, but having done that we can have a much better relationship with our customers and we can offer them a lot more products and services.”
Q32: D. An action or event that helps one to make progress towards a specified goal.
Dẫn chứng: Think about that for a moment. Do you notice how better experiences, leads to better relationships, which is then the stepping stone for more offerings?

$23$. A

$24$. D

$25$. B

$26$. B

$27$. B

________________

$28$. A

$29$. B

$30$. C

$31$. B

$32$. D

@$Rinne$

#$Sếu$