Why was the woman disappointed with a hotel? A. It was far from the city center B. It was crowded with guests C. The staff were inattentive D. The rooms were small

Câu hỏi :

Question 19 - 21 refer to following conversation:

W-Am: Hello, I'm calling to follow up on a hotel stay I booked with your travel agency. I just came back from my trip to Prague, and I must say I'm disappointed. Your Web site said the Chester Hotel is in the heart of Prague, but it was actually a thirty-minute ride to the city center.

M-Au: Oh, I'm so sorry to hear that. I will definitely take a look at the description in our advertisement of the Chester Hotel and make sure it's not misleading.

W-Am: Yes, I really think that information needs to be changed. I spent over two hundred dollars in taxi fare getting into the city. Would you be able to pay me back for the extra transportation costs?

19. Why was the woman disappointed with a hotel?