M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.
W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.
M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.
W-Br: True. But let's discuss the other low rating at our next staff meeting.
M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.
Chọn đáp án C
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